Presented by: Jason Dudley (FSW), Kaci Brito (FSW), and Michelle Kirschenheiter, Account Executive (Gravyty)
High-quality support with fewer resources is the new reality. Students expect instant, personalized answers while staff juggle complex systems and rising call volumes. How can institutions keep up? In this session, you’ll see how Banner schools are meeting the challenge by integrating AI-powered chat, text, and knowledge management tools directly into their
workflows: reducing wait times, ensuring consistent service, and freeing staff to focus on higher-value work.
Florida SouthWestern State College will share their journey, including how they partnered with Ocelot (now Ivy & Ocelot from Gravyty) to scale self-service, improve student access, and deliver measurable outcomes for IT and student services. Attendees will leave with:
- Practical ways to integrate AI-powered tools with Banner to drive efficiency
- Real-world results from Florida institutions (faster response times, more students served, higher satisfaction)
- Strategies to reduce call and email volume so staff can focus on higher-value work
No matter your role, you’ll walk away with a clear picture of how Banner schools are harnessing AI to expand capacity, improve consistency, and deliver measurable impact.
Event Timeslots (1)
Session L
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U-106
Bldg/Room: U-106 Student Technical
Details Coming Soon
